Returns and cancellations
Hard Swim allows to make changes and returns. To return an order you just have to contact Hard Swim at the following email address firstname.lastname@example.org to inform us of your intention of returning an order. Hard Swim will answer you back with an e-mail accepting the return and refund of the order.
After receiving the e-mail of confirmation of Hard Swim, accepting the request, you can proceed with sending back the order.
Here are the conditions for applying the service:
- the product must not be damaged
- you must afford the delivery costs.
Please be sure that the goods are well packed in order to avoid breaks and other problems.
How does the refund work?
When Hard Swim receives the returned good it has the right to check if it is damaged. If not, Hard Swim will proceed with the refund.
The returns must be made in 7 working days.
Hard Swim ensures that the product selled are the same showed in the website.
If you want to cancel an order, you have 7 working days to send us an e-mail at the address email@example.com to inform us of your intention of cancelling an order and the reason for doing so. Hard Swim will answer you back with an e-mail accepting the cancellation and refund of the order.
If Hard Swim has already sent the products, you must wait until the order is received before proceeding following the same steps of the return of a product.
If Hard Swim has not already sent the goods, it will cancel the order and directly refund you.
To send back the order please use the following address:
via del pratello 9
Bagno a Ripoli 50012 FI